FAQs
FAQ: I’ve received an SMS/MMS from you, but I think it’s a cyber scam.
Please be aware that we would never send an SMS or email to you asking for personal information.
SMS or MMS scams are a popular way for criminals try to get you to click on a link that could compromise your mobile phone, trick you into making an expensive phone call, or send a message which could cost you a significant amount of money to send.
Please look out for the following when unsure if an SMS is genuine:
- Unexpected SMS messaging asking you to give personal details - we will never ask for personal details over SMS.
- Unexpected SMS messaging advising that you have won a competition or prize, regardless if you have entered or not - we will always call you to inform you that you have won a competition and to verify your entry.
- Any SMS messaging without instructions on how to unsubscribe, or asking to click a link to do so - all of our SMS communications will include instructions on how to unsubscribe.
- Any message with grammatical or spelling errors
If you receive an SMS that looks suspicious, please take these steps:
- Do not call any telephone numbers contained in the message
- Do not reply to an SMS from a number or person you cannot identify - even to unsubscribe
- Take a screenshot of the message
- Call 13 11 13 to report the SMS to one of our Support Staff. Our Cyber Security team will investigate, and may be in touch with you if they require any additional information.
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Block the sender.
- For iPhone: Click the contact at the top of the screen, go to “Info”, Click on the number/contact name at the top of the screen, then select “Block this Caller”.
- For Android and other phone operating systems, please seek support from your provider.
Additional Frequently Asked Questions coming soon...